Following on from my previous post : KTM 690 Oryx or Not ? … I have not heard anything from KTM Cape Town since my email to them on Sunday. I have sent them another email late last night and still no reply, so I decided to phone them up.
I asked to speak to Ashley and they put me through … he assured me that they weren’t ignoring me, he had his phone, laptop, etc .. stolen (I do find that hard to believe), so didn’t have access to email. In my emails I also copied his wife Amanda and Charl (not sure what his position is, but dealt with him before), so someone must have gotten my email at least ?
Anyway, he said that he doesn’t have what I ordered, black fairing and clear tanks, but Rally Raid said they are sending a shipment this coming Friday although Amanda told me they were expecting stuff last week already?
Why have they only ordered now and not 3 months ago when I paid for it ? He also mentioned that he had it with Rally Raid, because what they say and what they do are two different things … Strange, when I ordered stuff from Rally Raid, I received all my stuff within 2 days, never had a problem with Rally Raid before.
Ashley told me, he will have what I ordered by the 10th of Feb 2012 and said I shouldn’t worry, it will be fine which put my mind at ease …
UNTIL …. cheekily, I phoned up John at Rally Raid who informed me that they have no outstanding orders from KTM Cape Town since December when they shipped them loads of stuff and there are no shipments scheduled to leave this Friday !!!!??
Why all the lies ? Why can’t they just be honest and tell me that they haven’t placed the order yet ? Nothing KTM Cape Town have said to me thus far seemed to be the truth, in fact, all I know is that there is a 690 Enduro box with my name on it, might as well be an empty box for all I know.
Not going well so far …. and this is after I parted with R105,000 (+/- £10,000)