This morning I had a long chat with Ashley from KTM Cape Town who sounded very upset and disappointed with my previous two posts.
I understand that I might have said stuff that upset him, but he also understands my concerns and he admitted that regrettably he failed to manage my exceptions the way he wanted to and apologised for that. He also assured me that they indeed got burgled and I apologise for my comments in the previous post, I am sure being a victim of any form of burglary is very upsetting.
He does sound very passionate about building up their reputation that might have been scarred by previous owners before they taken it over in 2007. He is also very determined to build proper relationships with his customers. He seems dedicated and caring from the conversation we had. All he wants is happy customers and all I want to be is a happy customer !
He promised, come hell or high water, that he will have my bike ready by the time I get to Cape Town. I trust him and I’m not going to worry about it anymore, so after all, I will have my new 690 in about 2 weeks, exciting stuff !
This weekend we also got some more enduro practice with the guys from Desert Rose Racing, been raining quite a bit the last few days, so it’s gonna be another muddy and dirty one 🙂
The week after that, I am off to South Africa … will keep you posted !